Unexpected Service Disruption

The issue is now fully resolved. Customers impacted by automatic renewal have been contacted by email. The disruption was caused by a corruption of our main database storing API keys and credits balance. We are sorry and apologize for what you experienced. Again, thanks for your patience and trust in these hard times.

Do not hesitate to drop us a line if you have any questions or concerns.

15/08/2021, 00:10am (UTC+2):
Historical usage has been restored and usage reporting is now working in near real-time. We will send an email to customers who got impacted by automatic renewal within the next 24 hours.

14/08/2021, 01:00pm (UTC+2):
The issue we experienced this morning was caused by a database corruption. A backup from early this morning has been used to restore data. Historical usage is aggregated internally but not yet displaying on the Ipregistry dashboard. We’re working on fixing it. We are sorry and apologize about what you experience. Thanks for your patience and trust in these hard times.

14/08/2021, 10:38am (UTC+2):
The API is working again from all locations. There is still an issue with usage reported in the dashboard but we are on it. Customers affected by automatic renewal will be contacted soon.

14/08/2021, 10:00am (UTC+2):
We’re experiencing a service disruption and are investigating the issue. We are doing our best to restore everything as soon as possible. Thanks for your patience and trust. We will keep you updated as soon as possible.